Porterhouse steak, shrimp, potatoes, bread – the works. While departing the Newark airport to meet his driver, he was greeted by a Morton’s server with a 24 oz. While waiting for takeoff in Tampa, Florida, Peter Shankman jokingly asked Morton’s Steakhouse to deliver a porterhouse steak when he landed at Newark airport. Takeaway: Have fun with customer interactions. In response, Samsung Canada sent him the phone he asked for – and customized it with his fire-breathing dragon artwork. Shane then shared both messages (and drawings) to Reddit where it went viral. But to say thanks, they sent him their drawing of a unicycle-riding kangaroo. To sweeten his offer, he included a drawing of a roaring dragon. Samsung: A Unicycling Kangaroo and a Dragon PhoneĪs a loyal Samsung customer, Canadian Shane Bennett asked for a free unit of their latest, soon-to-launch phone. So, how’s your social media customer service?įor this post I was excited to research a set of 14 amazing examples of customer service using social media.
Research cited by Jay Baer tells us that 42% of consumers expect a response with 60 minutes. Power, 67% of consumers have used a company’s social media channel for customer service.Īnd when they do, they expect a fast response. How important is customer service via social media?Īccording to J.D.
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